PARKERSBURG – Willows Center, a skilled nursing facility in Parkersburg, is one of nine Nursing facilities Affiliated with Genesis HealthCare its commitment to improving the lives of Residents through quality care.
The award is the first of three progressive levels through the groups’ National Quality Award Program. The program, presented by the leading association in long term and post-acute care, honors providers across the country that have demonstrated their commitment to improving the quality of care for our nation’s seniors and people with disabilities.
“We are so proud of the Willows Center for being honored for their commitment to improving quality,” Melissa Powell, chief operating officer of Genesis HealthCare, said. “Quality care is at the foundation of everything that we do. This center’s team has demonstrated their commitment to delivering ever-improving value to patients, residents, and other customers. We couldn’t be more proud of their achievement. ”
Created by the American Health Care Association and the National Center for Assisted Living in 1996, the National Quality Award Program is a rigorous three-level process that is reviewed and judged by trained experts against a set of nationally recognized standards for organizational excellence. The standards of the Baldrige Performance Excellence Program help organizations achieve superior performance to improve the quality of life and care of long term care Residents and staff.
Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a sustainable performance improvement system. Trained Examiners review each application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality award, the Willows Center may now move forward in developing approaches and achieving advanced levels of performance that meet the Silver – Achievement in Quality award criteria.
“Quality care is always top of mind for providers, and this achievement celebrates the commitment and Fortitude of Willows Center to find ways to enhance the lives of its patients and residents,” Tammy Kelly, chair of the said American Health Care Association and National Center for Assisted Living National Quality Award Board of Overseers Chair Tammy Kelly. “I hope this serves as a model for other centers to begin a formal process to continually reflect on and improve its delivery of quality care to staff, seniors, and individuals with Disabilities.”
The Awards will be celebrated during the 73rd Convention & Expo in Nashville, Tenn., On Oct. 9-12.
The Willows Center is a skilled nursing facility offering post-hospital, short-term rehabilitation as well as long-term and respite care.
The American Health Care Association and the National Center for Assisted Living represent more than 14,000 non-profit and proprietary skilled Nursing centers, Assisted living communities, sub-acute centers and homes for individuals with Intellectual and Development Disabilities.